ng999 Privacy Policy

ng999 operates the online casino and sports betting platform available at ng999.lat, serving players in Bangladesh. ng999 is committed to protecting the privacy and personal data of all registered players and website visitors. This Privacy Policy sets out in clear, accessible terms how ng999 handles your personal information — what we collect, why we collect it, how we use it, who we may share it with, and what rights you have over your own data.

This Privacy Policy applies to all personal data collected through the ng999 website, mobile application, customer support channels, and any other ng999 service touchpoint. It should be read alongside the ng999 Terms and Conditions, which govern your use of the ng999 platform as a whole.

Information You Provide Directly

When you register an ng999 account, use ng999 services, or contact ng999 customer support, you provide us with personal information that may include:

• Full legal name, date of birth, and nationality — required for account registration and identity verification (KYC).
• Contact details — including your Bangladesh mobile number, email address, and residential address.
• Government-issued identification documents — such as National ID card, passport, or birth certificate, provided during KYC verification.
• Payment method details — mobile financial service account information (such as your bKash or Nagad registered number) used for deposits and withdrawals.
• Communications — records of your interactions with ng999 customer support, including live chat transcripts, emails, and support ticket content.

Information Collected Automatically

When you access and use the ng999 platform, certain technical information is collected automatically by our systems. This includes:

• Device and connection information — IP address, device type, operating system, browser type and version, and mobile network information.
• Usage data — pages visited, time spent on each page, games played, wagers placed, session duration, and navigation paths through the ng999 platform.
• Transaction records — full records of all deposits, withdrawals, wagers, bonus claims, and balance adjustments associated with your ng999 account.
• Geolocation data — approximate geographic location derived from your IP address, used to verify eligibility and comply with any applicable geographic restrictions.

Information from Third Parties

ng999 may receive personal data about you from trusted third-party service providers where this is necessary for platform operation and compliance. Such third-party sources may include:

• Payment processors and mobile financial services — transaction confirmation data received from bKash, Nagad, Rocket, and other payment partners.
• Identity verification providers — results and flags from KYC and anti-fraud screening services used to confirm player identity and eligibility.
• Game providers — game session data and RNG outcome records provided by licensed third-party game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) for dispute resolution and auditing purposes.

ng999 uses personal data collected from players solely for the following purposes:

• Account management — creating and maintaining your ng999 account, processing your registration, verifying your identity, and providing you with access to ng999 services.
• Transaction processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate transaction records.
• Compliance and fraud prevention — carrying out KYC verification, AML screening, fraud detection, and age verification to comply with applicable legal requirements and protect the integrity of the platform.
• Customer support — responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance when you contact ng999 support.
• Responsible gaming — monitoring account activity to identify patterns that may indicate problem gambling and enabling responsible gaming tools such as deposit limits, session time reminders, and self-exclusion.
• Service improvement and analytics — using aggregated, anonymised usage data to analyse platform performance, identify technical issues, improve user experience, and develop new features. ng999 does not use identifiable personal data for analytics without your consent.

ng999 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil ng999's obligations under the Terms and Conditions you accepted on registration, including account management, payment processing, and service delivery.
• Legal obligation — processing necessary to comply with applicable laws and regulations, including AML requirements, KYC obligations, age verification duties, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests — processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent — for marketing communications and optional analytics, ng999 will request your explicit consent before processing. You may withdraw consent for marketing communications at any time by contacting [email protected].

ng999 does not sell, rent, or trade your personal data to any third party. ng999 may share your personal data with third parties only in the following limited circumstances:

• Service providers — trusted third-party companies engaged by ng999 to provide specific operational services, including payment processing (bKash, Nagad, Rocket), KYC and identity verification, fraud detection, customer support software, and platform analytics. These providers process data only on ng999's instructions and are bound by strict confidentiality obligations.
• Game providers — ng999's licensed third-party game studios receive session-level data necessary for game operation, RNG auditing, and dispute resolution. Game providers do not receive full player profiles or payment details.
• Legal and regulatory authorities — ng999 may disclose personal data to government bodies, regulators, law enforcement agencies, or courts where required by applicable law or in response to a lawful order or request. ng999 will notify you of any such disclosure where legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, restructuring, or sale of ng999 or its assets, your personal data may be transferred to the acquiring entity. ng999 will provide advance notice of any such transfer and ensure the receiving entity is bound by equivalent data protection obligations.

ng999 requires all third parties who receive or process personal data on its behalf to implement appropriate technical and organisational security measures and to handle that data strictly in accordance with applicable data protection standards. ng999 does not authorise any service provider to use your personal data for their own independent marketing or commercial purposes.

ng999 uses cookies and similar tracking technologies on the ng999 platform to support essential functionality and improve your experience. The types of cookies used by ng999 include:

• Essential cookies — strictly necessary for the ng999 platform to function, including session management, login authentication, and security controls. These cookies cannot be disabled without preventing access to core platform features.
• Analytical cookies — used to collect aggregated, anonymised data about how players navigate and use the ng999 platform. This information helps ng999 identify performance bottlenecks, improve page layouts, and enhance overall user experience.
• Functional cookies — used to remember your preferences and personalise your ng999 experience, such as your preferred language setting and responsible gaming notification preferences.
• Security cookies — used to authenticate players, prevent fraudulent use of login credentials, and protect the ng999 platform against automated attacks and unauthorised access attempts.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain categories of cookies (beyond essential cookies) may affect the availability of some ng999 platform features and personalisation options.

ng999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to meet AML recordkeeping obligations; KYC documentation is retained for the period required by applicable identity verification regulations; support communications are retained for two years following resolution of the relevant enquiry or complaint; analytical and usage data in anonymised form may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and no legal obligation requires its continued retention, ng999 will securely delete or anonymise that data in accordance with its internal data destruction procedures. Players may request information about the specific retention periods applicable to their data by contacting ng999 at [email protected].

As a player on the ng999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ng999 at [email protected] with a clear description of your request and your registered account details.

• Right of access — you may request a copy of all personal data ng999 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to rectification — if any personal data ng999 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure — you may request the deletion of personal data ng999 holds about you where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to ng999's legal obligations to retain certain data categories.
• Right to restrict processing — you may request that ng999 limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability — where processing is carried out by automated means on the basis of your consent or a contract, you may request that ng999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where ng999 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ng999 will respond to all valid privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case ng999 will notify you of the extension and the reasons for it within the initial 30-day period.

ng999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place on the ng999 platform include SSL encryption for all data in transit, secure server infrastructure with access controls, regular security assessments and vulnerability testing, strict internal access controls limiting staff access to personal data on a need-to-know basis, and two-factor authentication options for player accounts.

Despite ng999's commitment to security, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ng999 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

The ng999 platform may contain links to third-party websites or integrate third-party services (such as game providers and payment processors). ng999 is not responsible for the privacy practices or data handling policies of any third-party website or service. When you leave the ng999 platform and navigate to a third-party site, you do so at your own risk and should review the applicable privacy policy of that third party before providing any personal information.

ng999 carefully selects its third-party service partners and requires all partners who process personal data on behalf of ng999 to comply with data protection obligations equivalent to those ng999 applies to itself. However, once you navigate away from the ng999 platform, ng999 has no control over how your data is handled by external parties.

The ng999 platform is strictly intended for adults aged 21 years and over. ng999 does not knowingly collect, store, or process personal data from any individual under the age of 21. If ng999 discovers that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be closed without delay.

ng999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Privacy Policy, ng999 will publish the updated version on the ng999 website and, where practicable, notify registered players by email. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of ng999 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically. If you do not agree with any update to this Privacy Policy, you should cease using ng999 and contact [email protected] to request account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to make a complaint about how ng999 has handled your personal data, please contact the ng999 support team. Our support team is available 24 hours a day, 7 days a week via live chat on the ng999 website. For formal written privacy requests and complaints, please contact us by email at [email protected], clearly marking your message as a privacy enquiry and including your registered username and a detailed description of your request.

ng999 is committed to resolving all privacy enquiries and complaints promptly and fairly. If you are not satisfied with ng999's response to a privacy complaint, you may have the right to escalate your complaint to a relevant data protection authority or seek independent legal advice.